PRIVACY POLICY

1. Introduction

Welcome to Abbalé Modern Mediterranean Kitchen ("Abbalé," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.abbaletlv.com, make a reservation, place an online order, subscribe to our mailing list, or otherwise interact with us.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue use of our website and services.

2. Information We Collect

a. Information You Provide Directly

We collect personal information that you voluntarily provide when you:

Make a reservation (name, email address, phone number, party size, special requests)
Place an online order (name, billing/delivery address, payment information, email)
Subscribe to our newsletter or join our mailing list (name, email address)
Inquire about catering or private events (name, email, phone, event details)
Contact us via our website, email, or phone
Submit feedback or reviews

b. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited, time spent, and navigation patterns
Referring website or source
Cookie and tracking data (see Section 6)

c. Information from Third Parties

We may receive information about you from third-party platforms we use to operate our business, including reservation platforms (such as Resy or OpenTable), online ordering systems (such as Toast), payment processors, social media platforms (Instagram, Facebook, TikTok), and analytics providers (such as Google Analytics).

3. How We Use Your Information

We use the information we collect to:

Process and confirm reservations and online orders
Send transactional communications (order confirmations, reservation reminders)
Send promotional emails, newsletters, and special offers (with your consent)
Respond to your inquiries and provide customer support
Personalize your dining experience
Plan and coordinate catering and private events
Operate, maintain, and improve our website and services
Analyze usage trends and measure the effectiveness of our marketing
Comply with applicable laws and regulations
Detect and prevent fraud or unauthorized activity

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

a. Service Providers

We work with trusted third-party vendors who assist in operating our business, such as reservation platforms, online ordering providers, payment processors, email marketing platforms, and website hosting services. These parties are contractually obligated to use your information only to provide services on our behalf.

b. Business Partners

Information may be shared with our affiliated locations (South Beach and Aventura) to coordinate reservations, events, or promotions.

c. Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Abbalé, our guests, or the public.

d. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity, subject to the same privacy protections.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and support marketing efforts. We use:

Essential cookies: Required for the website to function (e.g., session management, cart functionality)
Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics)
Marketing cookies: Used to deliver relevant advertisements and track campaign performance
Third-party tags: Including Google Tag Manager (GTM-MMVMW9DX) for analytics and conversion tracking

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality. For more information on Google Analytics opt-out, visit: https://tools.google.com/dlpage/gaoptout

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information, subject to legal limitations
Opt-Out of Marketing: Unsubscribe from our mailing list at any time by clicking "Unsubscribe" in any email or contacting us directly
Data Portability: Request your data in a structured, commonly used format

Florida residents and California residents may have additional rights under applicable state law, including the Florida Information Protection Act (FIPA) and the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information in Section 11.

8. Third-Party Links and Social Media

Our website contains links to third-party websites and social media platforms, including Instagram (@abbaletlv), Facebook, and TikTok (@abbaletlv_), as well as our online ordering platform at onlineorder.abbaletlv.com. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

10. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will take steps to delete such information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Abbalé Modern Mediterranean Kitchen

Website: www.abbaletlv.com

Locations: South Beach & Aventura, Florida

Email: info@abbaletlv.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.